Communication is the most important factor that induces connectivity and production. Nowadays, AI has come a long way to enhance business communication between consumers. AI applications can apply behavioural science to analyze human behaviour and provide relevant feedback to leverage their emotional intelligence.
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Requirements to Establish Communication
Proper data is the primary requisite for any insight to be provided. On top of that, we need to be aware of data privacy. Leakage of data is a main concern everywhere. If the data can be preserved properly, then various algorithms and techniques can be applied to get insights.
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AI for Maximizing Effective Communication
The most common use of AI in business communication is natural language processing (NLP). Chatbots are a common use in these scenario. Besides simple words, virtual agents can also hold verbal conversation with callers. Interactive Voice Response commonly known as IVR is another alternative that enhances communication. AI can evaluate presentation skills and point out our areas of strengths & weaknesses and thus, optimize the style of presentation. ML is also useful for content creation. Based on the demographics, past behaviour, location, it can predict user behaviour. With further developments, virtual agents will be able to answer queries of customers when they call the number. This will help in reducing workload of agents’ and company’s costs. This is so because calls that can be easily resolved won’t require human attention. The AI will only forward the issue in case of complex queries.
On top of that, sometimes clients may need to contact for urgent queries; sometimes they are in a different time-zone and this can be a major problem. Here, AI bots come to the rescue.
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AI in Planning & Decision-making
Due to dealing with humongous amount of data, AI can track visible patterns in it and draw conclusions. It can map escalation path for customers enquiries too. It can also help in making minute day-to-day decisions. By utilizing the weather data, it can suggest a teleconference instead of a meeting, if required. It can also plan out by showing up as a hologram in any other company locations to deliver any important message or updates.
AI can be programmed to assist leaders during crisis communication, thus preventing any situation that could be caused by heated responses. It can also be inbuilt to comply with the organizations’ guidelines and thus, work accordingly.
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The main idea of introducing AI in any field is not to replace us, but improve our level of productivity. Recently a new concept has sprung up in Ray Kurzweil’s mind. He is Google’s Director of Engineering. According to him, nanobots, which are essentially tiny machines that execute specific functions would enter our bloodstream, navigate the modules of our own organic brain and connect our human brain to the artificial one. We wouldn’t need a web browser nor a mobile phone to find online information. We would be able to think our way to the cloud and retrieve any information we want. If this comes to light, then the search engine paradigm would change completely. We would then be literally using our brains to find anything.
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